It’s easy to return an item to us. Unless faulty, returned items must:
- Be returned to us within 60 days of receipt. We will not accept the return after this time has elapsed.
- Be unworn, unaltered and unwashed and in resalable condition.
- Not be embroidered, bespoke or customised.
If you want to order a replacement item in the meantime, just go ahead and place another order in the usual way.
Return an item in 4 easy steps:
1. Contact us
Send an email to firstname.lastname@example.org and we will send you a returns form by email.
2. Complete the returns form
Print out and fill in the returns form. (Not got a printer? No problem, alternative details will be given in the email we send you).
3. Prepare your package
You can use the original packaging that your item arrived in to return it to us.
Ensure that you insert your completed returns form along with the item that you are returning before sealing the package.
Ensure that the following address is clearly visible on the outside of the package:
Tommies Workwear Ltd,
Unit 3 Prospect House,
4. Send it - by mail or courier
Return by mail: you can send the package back to us through the Royal Mail or your own courier service. We recommend that you use a recorded delivery so that you can track the package.
Please Note: We cannot provide returns on customised items that are not faulty. For that reason, we ask you to take your time when designing your custom clothing before submitting them for production.
When we receive your returned package, along with the completed Returns Form, we’ll arrange your refund. We’ll do this as promptly as possible and usually within 1 working day of receipt of your package. Should you need any further help, please contact our customer service team on 01246 473162 quoting your Order number.
If the returned items are faulty, we will cover your return postage costs. If the items are just unwanted, we’ll refund the cost of the items, but can't cover your postage costs.